![]() Run the following commands to extract the files: Mv /var/netscaler/logon /var/netscaler/logon-old Mv /var/netscaler/gui/vpn /var/netscaler/gui/vpn-old Now on the destination NetScaler, make backups of the /var/netscaler/gui/vpn and /var/netscaler/logon folders: Then use WinSCP to copy the and files and copy them to the exact same location on the destination NetScaler. Then use these commands to make a copy of the needed folders from the new VPX. ![]() Method 2 - If that does not work, the other method is to spin up a VPX on the same version of NetScaler that your main system is on. Method 1 - Do a firmware upgrade to the NetScaler using the same version of NetScaler it's already on. If this has happened, your only option is to replace the entire theme folder structure. Also verify there are no entries in /nsconfig/ns.after or /nsconfig/rc.netscaler file.Įxisting default theme files are modified in a way that breaks the theme system. Newly created themes will not appear as an available themeįiles in /var/vpn/vpn can overwrite the existing VPN GUI folders. The easiest way is to do a firmware upgrade to the NetScaler using the same version of NetScaler it's already on. You may also need to restore the default VPN pages. Verify there are no entries in /nsconfig/ns.after or /nsconfig/rc.netscaler. Remove the entries in the ns.after and rc.netscaler files and reboot your NetScalers. This causes issues in newer versions of NetScaler. Note this may require clearing browser cache on client after switching.ġ - Navigate to Citrix Gateway > Global SettingsĢ - Click "Change Global Settings" under "Settings" headerģ - Under Client Experience tab, locate UI Theme and switch from "Custom" to "Default"Įarlier version of NetScaler (v8 to v10.5 prior to use or availability of CTX200920 method) required you to write a customization theme, then use either /nsconfig/ns.after or /nsconfig/rc.netscaler to run a script to apply the theme. ![]() The solution is to first remove the global portal configuration so that the portal theme binding is used. Doing so though means that an applied global portal configuration cannot be overridden with VPN (Citrix\NetScaler Gateway) virtual server level portal theme bindings (a newer method of creating and applying portal customizations in 11.x and above firmware). If using a manually modified and customized portal using the method in CTX200920, you must set the customized portal as a global portal configuration. In firmware 10.x, customers were given the option to customize the portal theme and bind it globally as per CTX200920. Portal Themes will not apply to the NetScaler Gateway ![]() To successfully fix the theme system can be difficult, however the following methods can be used to troubleshoot and resolve the issue. There are many ways to break them and it can be difficult to recover. Themes are complex in the NetScaler Gateway. These can vary due to previous builds where customizations may have been present before upgrading this is especially true if the customizations were made on a build prior to 11.0. When customizing NetScaler Gateway themes, there are various issues you may encounter. Important! Citrix does not support customizations and cannot offer support to resolve the issue beyond reverting to a default theme.
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